The Demand-side of Public Service Delivery and the Strengthening of a New Malaysia

Public Service Delivery
Photo by Nalau Nobel/Unsplash

In the first paper of the Think City Urban Policy Series, Dr Shahridan Faiez, Think City advisor, and Dr Vijayendra Rao, a lead economist at the World Bank Development Research Group, argue that Malaysia has become one of the most centralised countries in the world. Instead of being “supply”-driven by Putrajaya, Dr Shahridan and Dr Rao call for a renewed focus on the “demand-side” – addressing the needs, aspirations and interests of ordinary citizens.

Read the full policy paper here.


The Think City Urban Policy Series is a collection of papers with the objective of creating conversations around the building of our nation. The findings, interpretations, and conclusions expressed in this paper are entirely those of the authors. They do not necessarily represent the views of Think City or the International Bank for Reconstruction and Development/World Bank and its affiliated organisations, or those of the Executive Directors of the World Bank or the governments they represent. Moreover, this paper is by no means the final word on the important subject of rethinking Malaysia’s governance structure. It is a preliminary effort to spark dialogue, debate, research and action which we hope will involve many voices and a diversity of interests.